PART 1: GENERAL CONDITIONS FOR ROOM RENTAL in the GUEST HOUSE
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed upon with the landlord, the 'Les Tilleuls' guest house in Vielsalm , an establishment managed by the company ÔTENTIK SRL
Address of the establishment 'Les Tilleuls': 3, rue de la Grotte, 6690 Vielsalm
· Registered office of the company ÔTENTIK: 17, rue de Hanret, 5380 Cortil-Wodon (Fernelmont)
• Establishment telephone number:
• Company phone number:
• Email address of the establishment: info@lestilleuls-vielsalm.be
• Landlord's bank account (ÔTENTIK SRL): IBAN BE94
· VAT number of the company ÔTENTIK SRL: BE0
The contract is a tourist rental agreement. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property.
The 'Les Tilleuls' establishment comprises 5 rooms:
· The Bryn Mawr room: maximum capacity of 2 people.
• The Rising Sun room: maximum capacity of 2 people.
• The Katana room: maximum capacity of 2 people.
• The Bernardfagne room: maximum capacity of 2 people.
• The Queen Mary room: maximum capacity of 4 people.
The tenant is required to respect the maximum occupancy stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively payable to the landlord.
The tenant must arrive on the specified day and at the indicated time. In case of late or delayed arrival, the tenant must notify the landlord.
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The renter authorizes us to correct any obvious factual errors in the information we provide.
ARTICLE 2: TERMS OF CONCLUSION OF THE CONTRACT
The credit card requested during booking is not used for payment of the stay and will NOT be charged. It is requested as a guarantee and will ONLY be charged in the event of a 'no-show' (failure to arrive on the scheduled arrival date).
Any rental* with a price equal to or greater than €500 including VAT (excluding tourist tax) is effective upon payment of a deposit of 50% of the price of the stay:
by bank transfer to the landlord's bank account number within 2 days of receiving the electronic booking confirmation (voucher).
IMPORTANT: The transfer notification must include:
- the name of the person who made the reservation,
- the dates of the stay,
- the reservation number.
The remaining balance of the stay (the remaining 50%) is to be paid upon arrival.
*This could be a group (family, friends, sports team, etc.) booking several rooms for the same period, sometimes under different names. In this case, the deposit is calculated based on the total number of rooms booked.
Any rental amount less than €500 including VAT (excluding tourist tax) does not need to be secured by the payment of a deposit.
In this case, the entire stay will need to be paid for upon arrival .
In the event of non-payment, the landlord reserves the right to debit the bank card given as a guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.
Unless otherwise specified in the offer booked, the price of the stay does not include tourist taxes.
The credit card requested during booking is not used for payment of the stay and will NOT be charged. It is requested as a guarantee and will ONLY be charged in the event of a 'no-show' (failure to arrive on the scheduled arrival date).
Special offers
For certain promotional campaigns, such as 'Early Bird' bookings, the landlord reserves the right to deviate from this rule and may require a deposit, even if the booking is less than €500. They may also require full payment for the stay in exchange for the discount granted.
The offers cannot be combined with each other.
ARTICLE 3: SOLIDARITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the landlord does not receive the deposit payment within the specified time, he may cancel the rental by registered letter or email within 8 days of the scheduled payment date.
This clause does not apply to late bookings.
Any amount owed by the tenant, and not paid 15 days after its due date, shall automatically and without notice accrue interest to the landlord at the legal rate per month from its due date, with interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW
CANCELATION
a) Free cancellation
Stays not requiring a deposit can be cancelled free of charge.
b) Conditions for the reimbursement of the deposit
When a deposit has been received (for stays with a total cost of €500 or more), the refund terms are as follows:
• If the cancellation occurs more than 20 days before the scheduled arrival date: the deposit is 100% refunded
• If the cancellation occurs between 19 and 8 days before the scheduled arrival date: 50% of the deposit will be refunded
If the cancellation occurs less than 7 days before the scheduled arrival date: the deposit is non-refundable
· If the cancellation occurs the day before the scheduled arrival date, the deposit is not refunded and the balance for the entire stay is due to the landlord.
c) Special conditions for peak season periods:
During the Christmas holidays, any rental period including 24/12, 25/12, 31/12 and 01/01, and during sporting events taking place at the Spa-Francorchamps motor circuit (in particular: the 24 Hours of Spa-Francorchamps at the end of June and the Formula 1 Grand Prix in July), deposits are non-refundable in case of cancellation less than 30 days before the stay.
d) Special conditions for promotions
During certain promotional campaigns, such as 'Early Bird' bookings, the landlord reserves the right to require non-refundable deposits in exchange for the discount offered. These conditions are clearly stated in the promotional offer.
e) Cancellation in case of force majeure (or 'act of state') for either party :
The party cancelling the rental must notify the other party without delay, by email.
The cancellation conditions specified in the electronic order form (voucher) apply.
The date of execution of the contract will be postponed to a later date to be agreed between parties (voucher of an amount equivalent to that of the reservation to be deducted on a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
PREMATURE DEPARTURE
The tenant's early departure does not result in any refund, even partial, of the price of the stay.
NO-SHOW (TENANT'S NON-APPEARANCE)
If the tenant does not arrive within 24 hours of the arrival date stated on the contract:
· the reservation becomes null and void by operation of law;
· the payments remain the property of the landlord who reserves the right to claim the balance from the tenant;
· The landlord can dispose of their property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday rental) for any damage he or she may cause to the building and the rented furniture.
The tenant declares, after checking it, that he is covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability (private life) insurance policy.
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
ARTICLE 7: DOMESTIC ANIMALS
Pets are not allowed. If this rule is not respected, the landlord has the right to refuse the tenant entry to the property. This refusal cannot be considered a modification or breach of contract by the landlord, and therefore, if the tenant leaves, no refund will be given.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant agrees to behave respectfully towards the residents and the environment in general (wildlife, plants, equipment, etc.). They will use the rented property in accordance with its intended purpose and with care and responsibility. Eating and drinking are prohibited in the bedrooms; communal areas are provided for this purpose. The house is entirely non-smoking.
The tenant must return the property in the condition in which it was received. The tenant is responsible for any loss or damage to the landlord.
ARTICLE 9: CLAIMS
Any complaint must be sent to the landlord by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.
In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
ARTICLE 10: PASSENGER CHECK
The landlord has the right to check and register the identity of all occupants of the accommodation in accordance with the 2007 law. If this request is made, the tenant must present a valid identity document (identity card or passport).
ARTICLE 11: ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the terms and conditions at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of his/her room(s).
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - -
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.